Connections Team Job Descriptions:

Every Team Member:

• Upon arrival pick up your name tag at the Connections Desk. (For name tag return: if you are finished serving please hand it to the Connections Desk volunteer. If they are not at the desk, please put the name tag in the box behind the counter. Remove the lanyard and then file the badge by last name. 
  We want to avoid leaving name tags on the counter where anyone could walk by and grab it - this is a safety and security issue.) 

• Please do not block the entryways and try to avoid long personal conversations with friends so that you do not miss any guests passing your area of service.

Entrance Greeters:

• Please arrive 25 minutes early and be in your spot at least 20 minutes prior to the service start.
  For the 9 AM service you should be in place and ready to serve at 8:40 AM.
  For the 11 AM service be in place in ready to serve at 10:40.

• Stand by the door you are greeting at.

• Welcome people and remind them to pick up the communion elements as they enter.

• Be available to answer any questions as people arrive. (for example: how to find the kids check in area or the restrooms)

• Stay in your spot until the crowd has died down and most people have arrived - usually around 15-20 minutes after service has begun.

• Help the ushers with shutting the doors to the sanctuary as soon as the service is about to start. You can tell when services is close to starting by watching the countdown on the screens and of course when Pastor Jerad begins sharing the "Call to Worship".

• Feel free to encourage those congregating in the lobby to head into the service as well. This should not be done harshly by any means - just be mindful that as it is starting we can warmly advise those in the lobby that the service is beginning and hopefully that will help them move towards finding their seat.

Lobby & Sanctuary Floaters:

• Please arrive 25 minutes early and be in your spot at least 20 minutes prior to the service start.

  For the 9 AM service you should be in place and ready to serve at 8:40 AM.
  For the 11 AM service be in place in ready to serve at 10:40.

• Be on the look out for new attendees.

• Walk around the sanctuary and welcome folks who have arrived early.

• Encourage any new attendees to stop by the Connections Desk.

• Be available for guests, taking them directly to the location or individual they need.  Never point or shout out directions. Be watchful for people who appear to be new, who may have questions or special needs and physically walk them to areas of need.    

Ushers:

• Please arrive 25 minutes early and be in your spot at least 20 minutes prior to the service start.
  For the 9 AM service you should be in place and ready to serve at 8:40 AM.
  For the 11 AM service be in place in ready to serve at 10:40.

• Assist people as they enter if they need help finding an open seat.

• Shut the doors to the sanctuary when it begins & open the doors to the sanctuary when the benediction is being said over the congregation at the end of the service.

• Count attendees and all volunteers and write the total on the service count sheet at the Connections Desk. It is best to count after the first set of worship songs once teaching has begun. A great tool you an have your phone to assist in the count can be found here.

• Sit in the back of the sanctuary so you can assist anyone who arrives late to the service. Save your seat when you arrive on duty as well. If you need a reserved sign we have extras at the Connections Desk.

• Be aware of any odd behavior and be in communication with a VCC staff person or our security team (the security team will be anyone wearing an orange lanyard that says volunteer on it) should any behavior cause concern or require attention.

• Feel free to encourage those congregating in the lobby to head into the service when it has begin. This should not be done harshly by any means - just be mindful that as it is starting we can warmly advise those in the lobby that the service is beginning and hopefully that will help them move towards finding their seat. Noise can be an issue in the lobby, so if it is loud you may need to let people know so they can move outside for fellowship in they are not going into the service.

• When communion takes place during service please take the extra basket of communion found at the Connections Desk and roam throughout the sanctuary (first floor only) to see if anyone needs elements. This is specifically those who have limited mobility, but anyone is welcome to take it.

• Pick up communion elements and any trash left behind before & after each service. (Any items found that have been left in the sanctuary can be brought to the basket labeled Lost & Found behind the Connections Desk.) When you arrive it is best to do a quick look to ensure the previous usher did not miss any items.

Connections Desk:

• Please arrive 35 minutes early and be in your spot at least 30 minutes prior to the service start.
  For the 9 AM service you should be in place and ready to serve at 8:30 AM.
  For the 11 AM service be in place in ready to serve at 10:30 AM.

• In preparation of serving take time to read the WEEKLY so you are familiar with upcoming meetings & events. The weekly is emailed out to the church every Wednesday and posted on the VCC APP. You can also download the app on your phone so that you can reference it easily when speaking to guests.

• Lay out name badges for volunteers to get when they arrive.

• Ensure every CT member on the schedule that day have arrived.

• Welcome people and answer any questions from guests. If a guest needs follow up please make a note on the Connections Desk sheet provided, a staff person will follow up on the following business day.

• Encourage first time guests to fill out the Connect Card by scanning the QR code with their smart phone.

• Give “welcome gift" to any new guests that stop by the connections desk and encourage them to please fill out the online connect card.

• Provide the ‘next step’ gift to anyone who shares that they accepted Christ today as their Savior. The gift is a book, new bible and note from Pastor Heath. (Note: If the person has not already spoken to a pastor, please try to introduce them to one if possible.)

• Maintain a comfortable and orderly environment for our guests, welcoming each of them with a smile and warm greeting. One reason for this is to reduce guests’ fears which may be associated with attending Church.

• Offer directions and assistance in orienting guests with the building and ministry areas.

• Stay at the desk until the crowd has died down and most people have arrived - usually around 10-15 minutes after service has begun. Please return just before service ends and stay for 10-15 minutes following the service or until your replacement arrives.

Inklings Coffee Bar:

• Please arrive early. For the 9 AM service you should be in place and ready to serve at 8:30 AM for the 9 AM service and 10:30 for the 11 AM service.

• Pick up your apron upon arrival (located on the hooks in the lobby.)

• Welcome guests and serve coffee at the coffee bar.

• Prepare beverages for guests. Options include pour over coffee, tea or drip coffee.

• If drip coffee runs out please notify a DAL on duty so they can refill it.

• Keep the area stocked and clean by wiping down any spills and refilling any items that are running low.

• Stay at the bar until after the first set of worship and the preaching is about to start.

• Clean up area prior to ending your “shift.”

• Stay at the coffee bar until the crowd has died down and most people have arrived - usually around 10-15 minutes after service has begun.

• If any items need a deeper than usual cleaning feel free to take them to the kitchen to clean after your shift and return to the coffee area for the next shift.